Support Tickets

Get help with your VIN checks, reports, and payments

4

Total Tickets

1

Open

1

In Progress

2

Resolved

TKT-001
Open
High

My report didn't unlock after payment

Payments & Refunds3 messages

Created: 2024-12-01 10:30 AM

Updated: 2024-12-02 2:15 PM

TKT-002
In Progress
Medium

Accident history looks incorrect on my report

Data & Accuracy5 messages

Created: 2024-11-28 3:45 PM

Updated: 2024-11-30 11:00 AM

TKT-003
Resolved
Low

How do I download my report as a PDF?

My Report2 messages

Created: 2024-11-20 9:00 AM

Updated: 2024-11-21 4:30 PM

TKT-004
Resolved
High

VIN returned no data — requesting a refund

Payments & Refunds4 messages

Created: 2024-11-15 1:20 PM

Updated: 2024-11-17 10:45 AM

Need Urgent Help?

Call Us

+233 595 855 100

Email

support@carcheki.com

Hours

Mon-Fri, 9AM - 5PM GMT

Response Times
High Priority4-8 hours
Medium Priority24-48 hours
Low Priority48-72 hours