Privacy Policy

Introduction

CarCheki Technologies Ltd. ("CarCheki," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vehicle history report platform and related services.

We comply with the Ghana Data Protection Act, 2012 (Act 843) and align our practices with international standards including the EU General Data Protection Regulation (GDPR) where applicable.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly, including:

• Account Information: Name, email address, phone number, password
• Profile Information: Profile photo, location
• Vehicle Search Data: VINs and vehicle details you search, and the reports you generate
• Payment Information: Mobile Money number, card information
• Communications: Messages, feedback, support inquiries

1.2 Information Collected Automatically

When you use our Services, we automatically collect:

• Device Information: Device type, operating system, browser type, unique identifiers
• Usage Data: Pages visited, features used, time spent, click patterns
• Location Data: IP address, approximate geographic location
• Cookies and Tracking: Session cookies, analytics cookies, preference cookies

1.3 Information from Third Parties

We may receive information from payment processors, vehicle history data providers, public vehicle records, and other publicly available sources.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Verify your identity and prevent fraud
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Send promotional communications (with your consent)
• Monitor and analyze trends, usage, and activities
• Personalize and improve your experience
• Comply with legal obligations and regulatory requirements
• Protect the rights, property, and safety of CarCheki and our users

3. Information Sharing and Disclosure

3.1 Your Reports Are Private

Your VIN reports and search history are private to your account and are not displayed publicly. We do not share or publish the vehicles you look up. Only basic account details, such as your profile name and photo, may be visible where you choose to share them.

3.2 Service Providers

We share information with trusted service providers who assist us with:

• Payment processing (MTN, Vodafone, AirtelTigo, Paystack, Flutterwave)
• Cloud hosting and storage (AWS, Google Cloud)
• Analytics and performance monitoring
• Customer support tools
• Email and communication services

3.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or to:

• Comply with legal obligations
• Protect our rights, privacy, safety, or property
• Prevent fraud or abuse of our Services
• Assist law enforcement investigations

4. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes described in this policy. Specifically:

• Account Data: Retained while your account is active
• Transaction Records: 7 years (legal/tax requirements)
• Report & Search History: Retained while your account is active
• Communication Logs: 2 years

5. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a structured format
• Restriction: Limit how we use your data
• Objection: Object to certain processing activities
• Withdraw Consent: Revoke consent for marketing communications

To exercise these rights, contact us at privacy@carcheki.com or through your account settings.

6. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Multi-factor authentication options
• Access controls and employee training
• 24/7 monitoring and incident response

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Required for core functionality
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings
• Marketing Cookies: Deliver relevant advertisements

You can manage cookie preferences through your browser settings or our cookie consent banner.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Ghana. We ensure appropriate safeguards are in place, including Standard Contractual Clauses and adequacy decisions, to protect your data in accordance with applicable laws.

9. Children's Privacy

Our Services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@carcheki.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy or our data practices, contact our Data Protection Officer: